Feedback from fans helped shape services being
offered
COOKEVILLE, Tenn. – Customer service leading to a fantastic
fan experience will be the top priority this season in Tennessee
Tech’s Eblen Center for fans cheering for the Golden Eagle
women’s and men’s basketball teams.
“We have taken a look at every aspect of the fan experience
at our home basketball games, from how we greet you to how we treat
you, and we believe we’ve done everything we can to make it
the best experience it can be,” says Mark Wilson, TTU
Director of Athletics.
“Many of our fans provided input last year, and we have
listened,” he says. “There are many aspects of Golden
Eagle basketball that are extremely popular, such as the Hoop Troop
and the autograph tables, but there were also some areas where we
needed improvements.
“We have made some changes that we feel will enhance every
fan’s visit to Golden Eagle basketball games, and we want to
continue to hear feedback,” he said.
“Our hope is for every fan attending any Tech basketball
game will enjoy a great experience,” Wilson added.
“That goes from how they are greeted when they arrive on
campus, to the services we provide in the arena, to the
concessions, the announcements, and the in-game activities. We have
tried to look at every minute of their visit and make sure it is
the best it can possibly be.”
One change that fans will welcome: individual game tickets have
been reduced from $10 to $8 per ticket. In addition, Tech offers
several season ticket and group sales options.
At the core of each event will be the performance of the Golden
Eagle teams and the fans’ avid support of the players.
“Once the whistle blows and the ball is tossed up for the
tipoff, the game is in the hands of our coaches and
student-athletes, and we are really excited about the upcoming
season for both teams,” Wilson said. “Coach (Jim) Davis
and coach (Steve) Payne, and their staffs and players are working
very hard to get ready for an exciting season.
“Cheering for the Golden Eagles is the reason fans come to
the arena,” he said.
“The rest of the Athletics staff has spent a lot of time
working on all of the aspects of ‘Tech Basketball’ that
takes place off the court,” he said.
The most visible change will be seen inside the arena with the
services offered by game ushers. The system of checking tickets and
limiting access by sections has been lifted, allowing fans to move
in-and-out of the arena – from the outer concourse into the
bowl seating area, regardless of where their seats are located.
Fans will also have free access inside the bowl area, to move
around the inner concourse.
“Obviously, fans will be expected to sit in their assigned
seats, but someone with a ticket in one section shouldn’t be
limited from access to all of the services in the arena, or from
visiting fans in other sections, including family members,”
Wilson said.
“The primary function of our ushers will be to provide
assistance and direction,” Wilson said. “They will help
fans find their assigned seats, and they will be available if fans
have any problems or concerns. The ushers will greet fans and offer
assistance.”
Fans will be encouraged to approach ushers in the event of any
seating problems or for directions to seating, rest rooms,
concessions, the ticket office, and any other service provided in
the arena.
The friendly, helpful greetings will begin outside in the parking
areas, where personnel will greet fans and provide directions to
specific parking lots. Most of the campus will feature free, open
parking for visiting fans, while select lots will continue to be
restricted to specific groups such as Athletics Association donors
and media, along with additional handicap locations.
Once fans step through the doors and into Eblen Center, they will
be met by personnel in the ticket office, ticket gates, concession
stands and seating areas with the specific goal of offering
welcoming greetings and assistance.
Fans visiting the concession stands will find a new addition to
the arena that allows them to keep up with the action if they are
waiting in line. Large television screens have been placed above
the concession stands which will be airing the live telecast of the
games.
Wilson said that several more aspects of home games have also been
studied and will be fine-tuned before the season opens in early
November. These include music played before and during the game,
both over the P.A. system and from the Pep Band, some new wrinkles
will be introduced for timeout activities that will feature fan
involvement, and the location of the autograph tables will be
mid-court following the final game of the night.
Season tickets are currently on sale for the 2013-14 Golden Eagle
season, with a variety of ticket options and prices
available. To order tickets, or for more information, fans
can visit or call the Athletics Ticket Office in Eblen Center at
(931) 372-3940.
A schedule of the special events and promotions planned for the
2013-14 season will be announced soon, including County Nights,
Youth Nights, Academic Excellence Night, and more.
May 15, 2014
Golden Eagle summer camps just around the corner
February 28, 2014
Golden Eagles to wrap up regular season at Morehead State
February 27, 2014
Golden Eagles fall in Richmond despite career night from Samarrippas
February 26, 2014
Golden Eagles head to Richmond for big OVC battle with EKU
February 22, 2014
Golden Eagles stop Jacksonville State on Senior Night
February 21, 2014
Golden Eagles to host Jacksonville State in regular season home finale
February 20, 2014
Offensive outburst leads Golden Eagles to 91-83 win at UT Martin
February 19, 2014
Golden Eagles focus in on conference battle at UT Martin
February 17, 2014
Golden Eagle McKay to be featured in GEICO's Play of the Year voting
February 15, 2014
Huge second half run ignites Morehead State road win over Golden Eagles
February 13, 2014
Golden Eagles win third straight, topple EKU Colonels, 72-66
January 30, 2014
Golden Eagles topped by Tennessee State in Gold Rush game
January 28, 2014
Golden Eagles host Tennessee State in first ever "Gold Rush" game
January 26, 2014
Hall of Fame basketball standout Herbie Merritt passes away at 79
January 25, 2014
Golden Eagles downed by hot shooting Governors in Clarksville
January 24, 2014
Golden Eagles looking ahead to pivotal OVC match-up with Austin Peay
January 23, 2014
Murray State's big day from 3-point range too much for Golden Eagles
January 21, 2014
Golden Eagles return to the road for OVC battle at Murray State
January 11, 2014
Golden Eagles deny comeback effort by SIUE; Tech wins by one
January 10, 2014
OVC's top scoring defense looks for 7-1 start at home, hosts SIUE
January 9, 2014
Golden Eagles hold off EIU Panthers, 81-69, in OVC action
January 5, 2014
Weekly Sidelines Lunch resumes Tuesday with coaches Payne, Davis
January 4, 2014
Golden Eagle comeback falls short as Belmont prevails, 64-62
January 2, 2014
Golden Eagles nab big 57-53 win at Tennessee State in OVC opener
January 1, 2014
Tech men's basketball team opens OVC play in Nashville
December 28, 2013
Tech men's basketball denied season series sweep at Utah Valley
December 26, 2013
Golden Eagles wrap up non-conference schedule at Utah Valley
December 19, 2013
Balanced effort gives Tech 56-point win, most points in six years
December 17, 2013
Former Golden Eagle P.J. Mays returns to call the action
December 17, 2013
Green Bay steals second half from Golden Eagles, downs Tech in Wisconsin
December 16, 2013
Tech men's basketball takes on Green Bay in snowy Wisconsin
December 16, 2013
Thomas grabs first career adidas® OVC Freshman of the Week honors
December 15, 2013
Golden Eagles show maturity in tight victory over Lamar in Texas
December 14, 2013
Back in Texas: Golden Eagles return to Longhorn State to face Lamar
December 10, 2013
Tech men's basketball team announces signing of Savonte Frazier
December 7, 2013
Big first half not enough as Tennessee downs Golden Eagles, 84-63
December 6, 2013
Golden Eagles head east for big match-up against SEC foe Tennessee
December 4, 2013
Golden Eagles begin four-game road swing at in-state rival Lipscomb
November 30, 2013
Golden Eagles survive scare, turn back Utah Valley, 74-71
November 29, 2013
Golden Eagles play host to first-time opponent Utah Valley
November 27, 2013
Rebounding, balanced scoring leads to convincing win for Golden Eagles
November 26, 2013
Weekly Sidelines Lunch begins Tuesday with coaches Payne, Davis
November 26, 2013
Game vs. East Tennessee postponed until 2 p.m. Wednesday; Free admission
November 26, 2013
One of Tech's basketball legends, Lorenzo Coleman passes away at 38
November 25, 2013
Golden Eagles welcome in-state rival ETSU for Wednesday freebie
November 23, 2013
Golden Eagles trimmed by Milwaukee for first homecourt loss
November 22, 2013
Golden Eagles look to remain unbeaten at home with Milwaukee in town
November 21, 2013
First Tennessee hosts Basketball Poster games Sunday and Tuesday
November 21, 2013
Golden Eagles cruise past Indiana-Kokomo to open homestand
November 20, 2013
Tech basketball team returns to Eblen Center to host Indiana-Kokomo
November 17, 2013
Golden Eagles' comeback bid falls just short as IPFW wins 69-66
November 16, 2013
Tech to face host Texas A&M-Corpus Christi in second game of tournament
November 16, 2013
Stifling defense leads Tech to 62-60 win over tournament host Islanders
November 15, 2013
Tech's comeback bid falls short as UTPA wins at buzzer, 81-78
November 12, 2013
Golden Eagles trim Loyola Ramblers, 74-69, in home opener
November 11, 2013
Unique doubleheader features volleyball, basketball Tuesday night
November 11, 2013
Golden Eagles to host Loyola Chicago in 2013-14 season home opener
November 9, 2013
Golden Eagle basketball team shows resilience in 72-62 loss at USF
November 8, 2013
Hoop Troop: Fan club for young Tech Basketball fans
November 7, 2013
Golden Eagles set for 2013-14 season opener at South Florida
October 31, 2013
Senior CLASS Award® names Ogbe one of 30 candidates for 2013-14
October 30, 2013
Fans have rollicking good time at Purple Palooza (and players, too)
October 28, 2013
Ogbe honored with Ohio Valley Conference Scholar-Athlete Award
October 27, 2013
Fans can select their seats Tuesday at Purple Palooza
October 23, 2013
Start times for 2013-14 Golden Eagle basketball games announced
October 8, 2013
Golden Eagle basketball season ticket sales in high gear
September 23, 2013
Golden Eagle basketball teams trot it up at Algood Elementary Tomahawk Trot
September 17, 2013
Gus Fraley joins Tech men's basketball staff as director of operations
September 10, 2013
Trips to Knoxville, Tampa Bay highlight 2013-14 men's basketball schedule
September 4, 2013
Five different teams represented in 2013 Hall of Fame Class
August 12, 2013
Golden Voice: Roger Ealey receives 2013 OVC Media Award